Frequently Asked Questions

EXACT’s real-time monitoring system provides you with priority alerts via email, text, and push notifications to alert you when the maximum temperature or differentials are exceeded so you can take immediate action.

The EXACT loggers use a low frequency transmission protocol that can transmit over 1000m/3200ft.

The EXACT loggers are plug & play and fully wireless. No power switches or power cables are needed.

You can receive alerts via email, text, and push notification.

The Monitor reports can be downloaded in PDF and CSV formats. You can also customize the reporting intervals as needed.

The EXACT Match system uses a precise controlling algorithm to heat and cool cylinders to match the concrete element’s temperature, leading to more accurate breaks, compared to traditional curing methods.

By matching concrete temperatures within ±2°C (±4°F), EXACT Match ensures your cylinder breaks are always accurate.

The entire suite of EXACT products integrates seamlessly on a single, user-friendly platform.

To complete a calibration, you will need an EXACT Logger + Relay (or a Flex LTE), 2 probes, a minimum of 17 cylinders, and 2 EXACT Match units.

Yes, the EXACT Cure engineering team can assess existing systems and prepare a solution that integrates with your existing heating system hardware.

Yes, you can program the curing system to operate multi-staged curing profiles with time, temperature, and ramp rate setpoints. You can also set up max and min overrides to ensure your concrete will stay within regulatory specifications.

Yes, you can program and monitor the temperature and status of the curing process from any laptop or smartphone with an internet connection.

The EXACT Cure system is connected to the EXACT portal via an internet connection to provide the user a convenient online user interface. The curing system also features a local user interface that can be used without an internet connection. The connection to the internet is established via a local ethernet and backup mobile cellular connection.

The curing system measures the temperature of the concrete using temperature sensors, then makes control decisions with a PLC, and applies heat using electric heaters or other heating systems to control the temperature.

EXACT Cure uses the application of heat to the concrete formwork (or to the concrete product directly) to increase the rate of the hydration reaction and speed up the entire process. Electric heaters, steam boilers, vapor generators and various other methods may be used to apply the heat.

Electric heaters are the most precise and energy efficient method of heating concrete. However, the best solution for you depends on the unique requirements of your curing facility. Our engineers will work with you to identify the best solution for your needs.

EXACT cure helps accelerate the concrete curing process through the application of external heat to achieve desired concrete strength in a shorter period of time. EXACT Cure also makes the curing process more reliable, allowing you to repeat the outcome, reaching your desired strength at a specific time. The system can also be used to control concrete temperature and humidity regulatory specifications.

EXACT Track allows you to reduce “human error” by eliminating the need to transfer information from pen and paper, to spreadsheets, to your internal reporting system. Instead, these steps are combined into one, easy-to-use online portal.

Our cloud-based system receives real-time updates from an unlimited number of devices throughout your facility.

Location tracking, precision tracking, location-based reports, digital mapping, and efficient space utilization.

The daily tasks view is completely customizable. If there’s a feature you would like to see, we can likely add it for you!

EXACT Track allows you to move your quality control, inventory, and concrete data from separate spreadsheets and clipboards, into one easy-to-use portal, with all information in one place.

EXACT Track has many features including: production scheduling, concrete data, a prestress module, material and equipment management, inventory tracking and mapping, and quality control tracking. We work with you to establish which features are right for your operations. And if there’s something you need, but don’t see, just ask, chances are we can add it for you.

Yes, both the Pro Logger and Flex Loggers are rechargeable.

Yes, the Flex Loggers are dust/steam/waterproof.

We recommend that you save the caps and use them to cover the ports after logger usage, to prevent moisture or dirt from entering the ports.

Loggers automatically connect to the nearest relay.

The EXACT loggers are always on.

The battery lasts up to 18 months in LoRa mode, and up to 4 months in LTE mode.

It sounds like you either have a Pro Logger and Flex Probes, or vice-versa. Please contact us and we will provide you with the compatible adapters.

The Flex Logger can save 90 days worth of data in its internal memory, and reclaim it once the device is back online.

The Flex Logger boasts several improvements including LTE connectivity (no Relay/Hub required for data transmission), GPS, Bluetooth, an onboard LED indicator, and an easily rechargeable battery.

Flex Loggers can operate in LoRa mode (requires a Relay), LTE mode (works without a Relay), and Bluetooth mode (data extraction using your phone).

The Flex LED will flash every 10 seconds to indicate the battery level. It will also flash different colors while measuring and transmitting data.

The QR code will take you to the hardware info page of that specific device.

>800m line of sight of a Relay in LoRa mode, and ~1000m line of sight of a cell tower in LTE mode.

Our probes measure temperatures from -40°C to 120°C (-40°F to 250°F) and are accurate within ±0.3°C (±0.5°F).

We have various probe lengths from 2.5 feet (0.75 metres) up to 125 feet (38.1 metres).

The EXACT probes use thermistors with accuracy of ±0.3°C (±0.5°F).

Not at this time, but there is a built-in on-board ambient temperature sensor.

The rechargeable Relay battery can last up to 2 months.

The Flex Logger can be used in Bluetooth mode for offline data retrieval (not real time). We also have the option of a wifi relay.

Using a relay allows clients to put their Flex loggers into lora mode, extending the battery life of the loggers by 14 months.

You can stack up to three EM2s, though we do recommend building a permanent shelving unit to keep them separated for proper ventilation.

You can only match one element at a time.

The EM1 can hold up to 15 standard concrete cylinders. The EM2 can hold 10 standard concrete cylinders (the EM2 Mini can hold 5 standard concrete cylinders).

EM1 is a portable, top-loading match curing chamber typically used in cast-in-place projects. It holds up to 15 standard 4"x8" concrete cylinders. EM1 is equipped with active heating and can cool to ambient temperatures with convective venting. EM2 & EM2 Mini are intended for lab environments where wider match curing temperatures are needed. Capable of holding 10 and 5 cylinders respectively, these front-loading systems are capable of both active heating and cooling.

They are accurate within ±2°C (±4°F).

EM1: ambient to 70°C (158°F)

EM2 & EM2 Mini: 5°C to 70°C (40°F to 158°F)

Yes, you will find our 24/7 live chat in the Help Centre on the portal.

The portal works on any web browser or through the EXACT QA app which, available through the Google Play Store or Apple App Store.

You can find all manuals and resources on our Help Centre.

Click on your name in the top-right corner of the portal and a dropdown menu will appear. You can select “Help Centre” from there.

From the top of your screen on the portal, click Admin/UserAccounts/CreateUser, or reach out to our support team at support@exaxttechnolgy.com to help you get started.

You can update your contact details by clicking on your name in the top-right corner of the portal, then clicking on “My Account”.

There is no limit to the number of users you can have on your account.

You can set up email, text, and/or push alerts.

Training videos, FAQ’s, 24/7 support, manuals, datasheets, user guides, and other resources. And if you can’t find what you’re looking for, you can always reach out to support@exacttechnolgy.com.

Contact your sales representative or reach out to our support team (available 24/7) at support@exacttechnolgy.com.

You can reach our 24/7 support team via live chat (in our Help Centre), email (support@exacttechnology.com), or phone (Canada +1 647 812-0248 / USA +1 302 485-0810 / Australia +61 480 088-924).

Yes, you will find our live chat available 24/7 in the Help Centre on the portal.

Anything! Our support team is here to help with any issues relating to EXACT hardware and software, as well as general company questions and concerns.

Definitely! You can also do it right here. Book a demo and an EXACT Technical Sales Representative in your area will be in touch.

You can reach us via live chat (in our Help Centre), email (support@exacttechnology.com), or phone (Canada +1 647 812-0248 / USA +1 302 485-0810 / Australia +61 480 088-924). Or book a demo to speak to a member of our sales team.

We’re always looking to improve. If you have a suggestion you would like to see us address, update, or develop, please contact us at support@exacttechnology.com.

Our phone numbers are Canada +1 647 812-0248 / USA +1 302 485-0810 / Australia +61 480 088-924. You can also find all of our contact information in the footer on every page.

Book a demo and an EXACT Technical Sales Representative in your area will be in touch.

Our office is located in downtown Toronto, Canada.